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This privacy policy sets out how Hook Heath Flowers/ Hook Heath Flower Farm uses and protects information that you give when you use this website. We are committed to ensuring that your privacy is protected. Any information that you provide will be handled as outlined below. We may change this policy from time to time by updating this page so please do check it regularly to ensure that you are happy with any changes.

How we collect personal information from you 

Most of the personal information we process is provided to us directly by you either through 

- using this website to make a purchase for a service/product 

- subscribing to our newsletter 

- contacting us by email, telephone, social media or in person about a product/service 

What personal information is collected from you 

Such information we collect may include:

- Your name

- Your address

- Your contact information (like your telephone number or email address)

- Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form

- Products and services you have purchased from us


What we use your personal information for 

We use the information that you have given us in order to provide you with information about our services and/or products and to dispatch a product/service


Third parties 

We will only share your information with third parties in their capacity as a data processor, for example email and website platforms in order to communicate with you and to provide you with a product/service. We will not share your information fo any other reason, unless to comply with applicable laws and regulations. 


Our website, mailing list and shop are hosted by Wix. Wix provide the e-commerce platform that enables you to purchase a service and/or product. Wix therefore stores your data securely on their databases. Our email platform service is provided by Google who store your data using their own databases. 


Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting


Storing your data 

Your information is securely stored. In order to keep your information safe, we have put in place physical and electronic procedures to keep your data secure. We may use third party tools to store your personal data including our own computer storage systems, email software and cloud storage.

Data retention 

We hold your personal information based on retention periods in line with legal and regulatory requirements and guidance. Should you subscribe to our email mailing list, we will retain your contact details until you decide you wish to unsubscribe. You may do this by emailing When you place an order with us directly, either through email or telephone your personal data will only be retained for the period in which it’s absolutely necessary. 


If you choose to subscribe to our mailing list, we will from time to time send you information about our products and services which may be of interest to you. You can opt out at any time by emailing


How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:


Social media 

This website shares our social media platforms via links and buttons. Users are advised before engaging with our social sharing buttons and links that they read each platform's own terms and conditions. Please do not send personal information to us via social media, instead do so by emailing us. 



Cookies are a common tool used online to learn about and respond to user website activities. They are stored on your device's web browser by the websites you visit. Most websites, web applications and mobile applications use cookies to improve your user experience and deliver relevant ads to you. Whenever you visit a website, the website sends a cookie to the device you're using to access the website. Your device automatically stores the cookie in a file that's located within your web browser.

When you revisit a site, the website will respond in a more personalized way. 


When you visit our website, you are given the choice to accept, reject and personalise the cookies we store.

Intellectual property 

All material on this website and our social media platforms are property of Hook Heath Flowers/ Hook Heath Flower Farm You agree not to copy, reproduce, publish, display or commercially exploit content without written consent. 

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